World Cup fuels ticketing reform demands

Demands are growing for a political reckoning over ticket scams at the World Cup — and beyond. The National Independent Venue Association and Fan Alliance, organizations representing and advocating for entertainment venues and artists respectively, sent a joint letter to Congress on Thursday, calling on lawmakers to ban speculative and ghost tickets, cases where resellers flog tickets they don’t actually have. The letter — addressed to Speaker Mike Johnson, Senate Majority Leader John Thune, House Democratic Leader Hakeem Jeffries and Senate Democratic Leader Chuck Schumer — includes nearly two dozen accounts of fans who say they were scammed out of thousands of dollars trying to get tickets to the World Cup, which began last week.

The groups are also asking fans to share their own stories with elected officials via the Fix the Tix Fan Action Center that launched last week. “Every one of these stories erodes the public’s faith that consumers should and will be protected from fraud,” NIVA Executive Director Stephen Parker and Fan Alliance founder Donald Cohen wrote. “We urge Congress to work with us to prevent fraud like this in the future and finally enact ticket resale consumer protections that will protect Americans and ensure affordability.”

The letter flagged fans like Dacy Gillespie, who bought World Cup tickets for her sons on Christmas, only to learn on match day — months later — that the seller couldn’t deliver them. And Skylie Shore, who Parker and Cohen said spent well over $6,000 on tickets to the Scotland-Haiti match on June 13, but was forced to wait outside the stadium because she couldn’t access them as fans marched in on gameday. “These examples reveal a consistent pattern: consumer deception, speculative ticket sales, and broken-hearted American families at the hands of resale ticketing companies like StubHub,” Parker and Cohen wrote.

In a statement, StubHub spokesperson Jack Sterne said that the platform does not allow speculative ticket sales, and