How to claim your share of Amazon’s $2.5 billion settlement over Prime by Monday deadline

Consumers have until Monday to get their share of a massive $2.5 billion Amazon settlement before the deadline passes. The company is on the hook for the vast sum after it allegedly enrolled tens of millions of customers in Amazon Prime memberships without their permission, then made it difficult to cancel the subscriptions.

“Amazon documents discovered in the lead-up to trial showed that Amazon executives and employees knowingly discussed these unlawful enrollment and cancellation issues,” the Federal Trade Commission said in September 2025.The settlement money is split into two buckets: $1.5 billion for impacted customers, and a record-high $1 billion civil penalty paid to the FTC.

Many Amazon customers are still due a payment even after automatic refunds of up to $51 were sent out to some existing Prime members in November and December, according to the commission. open image in galleryCustomers who were misled into signing up for Amazon Prime accounts have until July 27 to file a claim for their share of a $2.5 billion settlement (AFP/Getty)The remaining settlement participants received claims emails or traditional mail starting in February.

Recipients in this group can submit a claim form online to be eligible for a refund of fees. Settlement rules note that customers who apply for their payout must check one of two boxes on the claim form: unintentionally enrolled in Prime or weren’t able to cancel their subscription through Amazon’s website. Once a claim is filed, Amazon will review it and determine if the sender is eligible.

Eligibility is based on three criteria, the settlement’s website notes: You are a U.S. customer who unintentionally signed up for Prime from June 23, 2019 to June 23, 2025You used less than 10 Prime benefits (e.

g., delivery, streaming, shopping) in any 12-month period during the above datesYou were not sent an automatic payment as part of the settlement.Payments for those who submit claims will be sent out by late 2026, the Federal Trade Commission said.

open image in galleryJeff Bezos’ Amazon faces a pair of Federal Trade Commission settlements, including a recent $2.25 million action against the company for not complying with consumer credit protections in the Fair Credit Reporting Act (AFP/Getty)The settlement is one of two that Amazon is dealing with. The Federal Trade Commission announced June 30 that Amazon has to pay a $2.

25 million fine for violating the Fair Credit Reporting Act, which protects consumers’ personal and credit data.Amazon allegedly refused to provide victims of identity theft with records of fraudulent transactions made through their accounts, the commission said. “Amazon often put identity theft victims through a Kafkaesque ordeal by demanding they identify the thief who stole their information before Amazon would release the records the law entitles them to,” the commission’s Bureau of Consumer Protection director Christopher Mufarrige said in a statement.

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